Refund Policy

We stand behind the quality of our products and want you to feel confident when purchasing from Infinty.

If something isn’t right, we’re here to help — with a clear and fair refund process.

Our goal is to keep things simple, transparent, and customer-first.

We aim to resolve all issues quickly and fairly.

Refund Eligibility

To ensure fairness, refunds are subject to the following conditions.

Refund requests must be made within 14 days of receiving your order.

Items must be unused and in their original packaging where applicable.

A valid receipt or order confirmation is required.

To request a refund, please contact our support team with your order details. We aim to respond promptly and resolve issues efficiently.

Certain items may not be eligible for refunds due to hygiene or safety reasons, including opened or used supplements.

If your order arrives damaged or incorrect, please contact us immediately. We will arrange a replacement or refund where appropriate.

Once approved, refunds will be processed back to your original payment method within a reasonable timeframe.

Shipping costs may be non-refundable unless the return is due to an error on our part.

If you haven’t received your refund, please check with your bank or payment provider before contacting us.

If you have any issues with your order, we’re here to help. Reach out and we’ll get it sorted.